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Consumer Insight  > Harbinger's Social Media Scorecard Home

Harbinger's Social Media Scorecard


What makes a marketing campaign rooted in Social Media effective and memorable? That's a pretty big question with many factors to consider. We feel there are a few key principles that define any great program.


Here they are. Click on each title for a description:


1. Is it Simple?

  • Straight forward program concept and call to action
  • Easy for consumers to engage with the program and/or brand

2. Is it Honest?

  • Brand's intentions are clear
  • Clear and transparent about participant's relationship and vested interest in the brand and program (spokespeople, blogger panelists, brand voices on Twitter)

3. Is it Branded?

  • Program is clearly tied to the brand it is supporting
  • Easy to identify the brand responsible for the program and remember it later

4. Is it Social?

  • Program taps into real, current and accepted social behavior, attitudes or ideas (doesn't interrupt consumers to broadcast a brand's thinly veiled ideals)

5. Is it Engaging?

  • Sparks conversation, adds to or elevates a conversation, energizes a community, or sparks pass-along

6. Does it Connect?

  • Program facilitates formation of long-term relationships or communities with passionate consumers, influencers and brand advocates
  • Captures individual and community information for future efforts


Most Social Media-based marketing campaigns usually address at least a few of these principles, but the best ones hit them all. We rate programs out of 6 (1 point for each principle applied). Here's what our ratings mean:

1-2 Oh dear! Who approved this?

3-4 There's some good stuff here, but there's opportunity for improvement.

5-6 This campaign stands a strong chance of making a lasting impact.


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